Online Tutoring Guide - Tutor …
  • RSS Feed

Last modified on 3/25/2022 9:41 AM by User.

Online Tutoring Guide - Tutor Whiteboard (QuickConnect)

Tutor Whiteboard via Quick Connect


For live tutoring, Brainfuse uses a virtual Whiteboard platform to communicate with users. In order to download the required software, please visit and use your username and password to sign in. Then, click on the “Download Center” in the top menu bar.   Select the appropriate link based on your operating system and follow the on-screen directions to install Brainfuse Quick Connect.

System Requirements


Mac OS X

Brainfuse also works with Fujitsu Lifebook P1610, mini notebook; Fujitsu Lifebook model T580 or T730; Wacom Bamboo Tablet; DigiPro 4" x 3" Drawing Tablet Model No. WP4030.; and Trust TB-6300 Slimline tablet with pen.

Brainfuse’s QuickConnect, for live tutoring, does not work with ChromeBooks.

The Brainfuse system works with:

  • Internet Explorer version 6 and above
  • Firefox version 2 or above
  • Google Chrome
  • Safari 2 or above

Troubleshooting Tips

·         Use another web browser (Internet Explorer, Mozilla Firefox, Google Chrome, Safari, etc.)

·         Whenever possible, send TechSupport Report from the Tutor QC as this helps us identify the issue more quickly than an email.






> Student Tabs – Depending on the student traffic, you will hear a cuckoo sound and see another Student (or Whiteboard) tab showing another student. It is widely accepted industry standard to greet the extra student quickly. To use our system, your speaker volume must be up on your computer at all times. You can also create multiple boards for the same student (click on Add Whiteboard Slide as shown above), as well as stretch the board horizontally and vertically (just type something at the bottom of the whiteboard until the whiteboard expands).


Whiteboard Tools: The following tools are found on both the tutor and student whiteboards. To take a tour of the whiteboard tools, click  in the upper-left corner of the whiteboard.


   PEN: Write/draw with your mouse

 EDIT: Move items on the whiteboard and resize any uploaded images

   TEXT TOOL: Click on the Whiteboard to start typing.  When you select the text tool, it will reveal the following text options:
   SUPERSCRIPT: Changes text into superscript

                       SUBSCRIPT: Changes text into subscript

                       PASTE: Paste text onto the Whiteboard

                        FONT: Change your font style and font size


  TYPE EQUATIONS WITH THE EQUATION EDITOR: The equation editor allows you to create mathematical equations, functions, and symbols in the available box.  Click on the desired area of the Whiteboard where you want the equation to appear. When you are finished, click .



  SHAPES: Select a shape from the menu to draw it on the Whiteboard



                                                                                          to adjust the minimum, maximum and interval values


  STRAIGHT LINE: Draw a straight line on the Whiteboard

   ERASER: Erase items from the Whiteboard



TOOL CUSTOMIZATIONS: Use the following options to customize the whiteboard tools to your preferences.      

   COLOR PALETTE: Select from the menu to change pen/text color


  UNDO: Undo the last action

 REDO: Redo the last undo action

   CLEAR: Clears the entire Whiteboard


   SIZE OPTIONS: Change the size of the pencil or eraser



UNIQUE WORKSPACES: Use the following options to change the workspace during a live tutoring session.      


 WHITEBOARD : This is the default workspace. Use this workspace to access drawing functions, equation features, and uploaded files. Any work in this space will be saved if you navigate to another workspace. Select this icon to return to the whiteboard workspace.

 TEXT EDITOR: This is a text editing workspace. Any work in this space will be saved if you navigate to another workspace. Select this icon to return to the text editor workspace at any time. The options available in the text editor are below.


 TEXT CUSTOMIZATIONS Change the appearance of your text by selecting your font type, font size color, and text appearance. 


TEXT ALIGNMENT: Change the alignment of your text by selecting your outline type, indentation, and alignment style.


      UNDO & REDO: Undo or Redo the last action within the text editor


CODE EDITOR: This is a code editing workspace. Any work in this space will be saved if you navigate to another workspace. Select this icon to return to the code editor workspace at any time. The options available in the code editor are below.

 VIEW FILES: Hides or expands the file list in your code editor.

ADD FILE: Add a file to your code editor. Save your file with the appropriate programming language file extension in order enable code help and completion while working in your file. Multiple files can be saved in the code editor workspace at one time.

EDIT FILE NAME: Edit the selected file name. If you change the programming language file extension, the code help and code completion will automatically update to reflect the new code.

REMOVE FILE: Delete the selected file from your code editing workspace


 CODE COMPLETION: Working within a file that is saved with a valid programming language file extension will provide code completion assistance.


COMMUNICATION TOOLS: Use the following options to review and change the way you communicate during your live tutoring session.


                     SNAP-N-SEND: The Snap-N-Send feature enables you to scan documents, handwritten notes, or any other academic content and send it to the Brainfuse Whiteboard during a tutoring session. To use Snap-N-Send, simply download the Brainfuse Mobile App (iOS or Android versions) and follow the instructions to log into your Brainfuse account.  During a tutoring session, select the Snap-n-Send feature from the mobile app, scan the desired material with your mobile device, and it will appear on your whiteboard.

             PARTICIPANTS: View the participants active in the current live tutoring session

             FILE UPLOADS: View the files already uploaded to the whiteboard. If more than two files have been uploaded, the first file can be accessed through the drop-down option in order to add it to the whiteboard again. 

                  ADD WHITEBOARD SLIDE: Click on the Add Whiteboard Slide” to add another blank whiteboard to the session. This will also allow you to then toggle between screens

  UPLOAD FILES TO SHARE WITH User: Click on the Upload button (bottom left of the Chat Box) to upload images, papers, or other assignments to work on them in real time with your student.

USE SCREENSHARING: This feature is only available if it is enabled on the user’s account. This feature should only be used when requested by the student. Select the Screen Share button (top left of the Chat Box) to begin sharing your screen with the student. Clients expect tutors to maintain a professional desktop, window, or application view while screen sharing with a user.

USE VIDEO: This feature is only available if it is enabled on the user’s account. This feature should only be used when requested by the student. Select the Video button (top left of the Chat Box) to begin using video with your student through a secure and private conference room. Selecting video will also prompt the tutor and user to connect via audio using your computer (VoIP) or a toll-free call. Clients expect tutors to maintain a professional background and appearance when using video with a user.

  USE AUDIO: This feature is only available if the student selected the audio preference prior to entering a live tutoring session. Select the Audio button (top left of the Chat Box) to begin a call to speak with your student through a secure and private conference room, using your computer (VoIP) or a toll-free call. This should only be used if the student is unable to initiate audio. Clients expect tutors to remain professional when using audio with a user.

ACCESS NUMBER: Use your phone to dial a toll-free, secure conference number

MY COMPUTER: Use your computer and internet connection (VoIP) to connect to your student

CALL ME: Receive a phone call to connect with your student. Please note that your student will connect with you via our phone bridge. Students will not have access to your phone number.


 Tutor Whiteboard Features

STUDENT TAB OPTIONS: At the top of the whiteboard, the student tab has a menu (i.e. three dots) that contains the following options for the tutor to use during a scheduled tutoring session:




USER INFORMATION: View the student’s username

INVITE TO CONFERENCE CALL: Initiate Audio with the student (same as the audio icon above)

REFRESH WHITEBOARD: Manually update the whiteboard

START DESKTOP SHARING: Begin screen sharing with the student

SEND SCREENSHOT: Send a screenshot of the whiteboard to the student

SAVE WHITEBOARD DATA: Download the whiteboard information to quickly upload in the future

SEND QUIZ: Send previously view quizzes to student


SUPPORT OPTIONS: Select the life saver icon to access the following features

SESSION MONITOR: Contact the Live Facilitator for student transfers or additional support that pertains to the current live tutoring session. Facilitators are available daily between 3pm and 1am EDT.

SEND TECHSUPPORT REPORT: Automatically send technical details about the session to the Brainfuse Tech Team.

WRAP UP TIME: The “Wrap Up” feature allows tutors working with a student to stop accepting new students 15 minutes before their shift ends. Tutors not working with a student can “Wrap Up” 5 minutes before their shift ends.



To enable “Wrap Up,” simply select the clock icon found at the top of the QC. To disable, simply click on the menu option again and the label will disappear. Attempting to enable “Wrap Up” before this time will result in an error message. When selected, a red “Wrap Up” label will appear and tutors will not be assigned new students.


 Wrap Up Disabled (new sessions allowed)                 

 Wrap Up Enabled (no new sessions allowe


TUTOR ACCOUNT OPTIONS: The tutor account option allows the tutor to view the following information from the tutor’s account during a tutoring session



MY HOME: View your tutor account homepage

MY SCHEDULE: View your tutoring schedule

MY SEESSION LOGS: View your previous sessions

MY BRAINSHARE: View files previously sent to students

MY CLOUDPACK: View files save in your CloudPack

MY INBOX: View messages received by students


MY CLOUDPACK & BRAINFUSE LESSONS: Tutors have access to Brainfuse curated lessons and guides through the “Share from Cloudpack” option. This is accessible through the paperclip icon in located next to the chat input field. Tutors can also upload and save their own lessons or documents to “My Cloudpack.” These files can then be uploaded to the Whiteboard. Once a Cloudpack item is placed on the whiteboard, the following tools are available for the tutor:



  Cloudpack Tools

 Whiteboard:  When a lesson is loaded, select this option to temporarily remove the lesson and view the whiteboard. 

 Webshare: This option is selected by default when a lesson is loaded. This option reloads/refreshes the lesson and disables the whiteboard tools.

 Markup Tool: When a lesson is loaded, select this option to enable the whiteboard tools for mark up on the lesson.