How to Enable Audio for a Brainfuse Live Session

1. Select the Microphone Option

   • Click on the microphone icon within the Brainfuse live session interface to initiate audio setup.
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2. Grant Browser Permissions

   • A browser prompt will appear (typically in the top-left corner) requesting access to your microphone.
   • Select “Allow while visiting the site” or “Allow this time” to enable audio functionality.
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3. Choose and Test Audio Devices

   • After granting permission, you will be prompted to select your preferred microphone and speaker devices.
   • Before proceeding, test both devices:
     • Microphone Test: Speak into your microphone; your voice should play back after approximately 5 seconds.
     • Speaker Test: You should hear three chime sounds.
   • If either test is unsuccessful, select a different microphone or speaker and repeat the test until both are functioning properly.
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4. Confirm and Begin Session

   • Click “OK” once your devices are successfully configured.
   • If you hear background or waiting music, this indicates that the tutor has not yet connected to the audio. Once the tutor joins, you will be able to hear them.

Troubleshooting Audio Issues

If you are still experiencing difficulty hearing your tutor, or if your tutor is unable to hear you, test your network and devices before your session. Run a quick system check using the link below to confirm that your camera, microphone, speakers, and internet connection are functioning properly:

https://video-diagnostics.twilio.com/

Questions?

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