HelpNow Quick-Start and User Guide
The Brainfuse HelpNow suite features live online tutoring, writing lab assistance, and wide range of academic support tools. Even though HelpNow is easy-to-use and requires no prior training, we have prepared the following guide to provide you with a brief introduction. The first part of this guide consists of quick-start instructions. For more details about each service, see the User Guide that follows.
Get Live Tutoring: For live help simply select your topic and subject, click “Connect” and your tutoring session will begin in the Brainfuse Whiteboard.
Submit a Paper to the Writing Lab: Click “Submit Paper” to upload your paper to our Writing Lab. Our writing lab tutors will analyze your paper and provide constructive feedback within 24 hours.
Review Lessons and Take Practice Tests
Visit SkillSurfer to build academic skills through lessons and practice tests.
Study with Flashcards
Use Flashbulb to easily create flashcards and transform them into interactive games, quizzes, and more. In addition, Flashbulb gives you access to an extensive library of user-created flashcard sets.
Live Tutoring: The Live Help box on the homepage has several options.
Access Live Tutoring: To get online tutoring right away, simply select a topic and subject from the drop-down menu, click “Connect” and begin learning from a live tutor through the Brainfuse Whiteboard.
Select “Tutoring Schedule” for additional details about your selection.
The Brainfuse Whiteboard: The Brainfuse Whiteboard provides you with a variety of tools to communicate with your tutor.
Whiteboard Tools: To take a tour of the whiteboard tools, click in the upper-left corner of the whiteboard.
PEN: Write/draw with your mouse
EDIT: Move items on the whiteboard and resize any uploaded images
TEXT TOOL: Click on the Whiteboard to start typing. When you select the text tool, the following text options will appear:
SUPERSCRIPT: Changes text into superscript
SUBSCRIPT: Changes text into subscript
PASTE: Paste text onto the Whiteboard
FONT: Change your font style and font size
TYPE EQUATIONS WITH THE EQUATION EDITOR: The equation editor allows you to create mathematical equations, functions, and symbols in the available box. Click on the desired area of the Whiteboard where you want the equation to appear. When you are finished, click .
GRAPHING CALCULATOR: The Graphing Calculator allows you to create graphs and visualize functions. Click on the desired area of the Whiteboard where you want the graph to appear. When you are finished, select
SHAPES: Select a shape from the menu to draw it on the Whiteboard
NUMBER LINES AND GRAPHS: Select MIN, MAX and INTERVAL MODE to adjust the minimum, maximum and interval values
STRAIGHT LINE: Draw a straight line on the Whiteboard
ERASER: Erase items from the Whiteboard
Tool Customizations: Use the following options to customize the whiteboard tools to your preferences.
COLOR PALETTE: Select from the menu to change pen/text color
UNDO: Undo the last action
REDO: Reverse the last undo action
CLEAR: Clears the entire Whiteboard or the selected slide
SIZE OPTIONS: Change the size of the pencil or eraser
Communication Tools: Use the following options to review and change the way you communicate during your live tutoring session.
SNAP-N-SEND: Snap-N-Send enables you to scan documents or handwritten notes and send it to the Brainfuse Whiteboard during a tutoring session. To use Snap-N-Send, simply download the Brainfuse Mobile App (iOS or Android versions) and follow the instructions to log into your Brainfuse account. During a tutoring session, select the Snap-n-Send feature from the mobile app, scan the desired material with your mobile device, and it will appear on your whiteboard.
PARTICIPANTS: View the participants active in the current live tutoring session
FILE UPLOADS: View the files already uploaded to the whiteboard. If more than two files have been uploaded, the first file can be accessed through the drop-down option in order to add it to the whiteboard again.
CHAT TRANSLATE: Choose the language you want the chat to appear in. This tool allows you to chat with your tutor in any language.
UPLOAD FILES TO SHARE WITH TUTOR: Click on the Upload button (bottom left of the Chat Box) to upload images, papers, or other assignments to work on them in real time with your tutor.
USE AUDIO: Select the Audio button (top left of the Chat Box) to speak with your tutor through a secure and private conference room, using your computer (VoIP) or a toll-free call
ACCESS NUMBER: Use your phone to dial a toll-free, secure conference number
MY COMPUTER: Use your computer and internet connection (VoIP) to connect to your tutor
CALL ME: Receive a phone call to connect with your tutor. Please note that your tutor will connect with you via our phone bridge. Tutors will not have access to your phone number.
USE SCREENSHARING: Select the Screen Share button (top left of the Chat Box) to begin sharing your screen with the student.
Writing Lab: The Writing Lab offers tutor support to help you revise your paper.
To begin, simply select “Submit Paper” from the homepage to choose your assignment type.
You will then be prompted to provide details about your assignment and any areas where you would like your tutor to focus.
To submit your paper for review, simply attach your paper and select “Submit.” Please note that only one file may be submitted at one time.
Once you have submitted your file, you will receive a confirmation. A tutor will review your paper and return it with analysis within 24 hours.
When your review is complete, you will receive a notification email and see an alert in the Writing Lab box on the HelpNow home page. You can retrieve the review of your paper in “My Message Center.”
Send Question: Get help with a question outside of live tutoring.
As an alternative to live tutoring, submit a question for a tutor to review and receive a response within 24 hours.
SkillSurfer: Self-paced lessons and practice tests
Master academic skills with SkillSurfer’s library of instructional lessons, videos, and practice tests.
Flashbulb: Flashcard study
Language Lab: Vocabulary builder in a variety of languages.
Expand your vocabulary and skills in a variety of languages through flashcards, practice tests, and more
LEAP: Customized study plans
Complete a test to create a personalized study plan to master content in specific topics.
eParachute: Personalized recommendations for career or academic paths
Review suggested career or academic paths based on your unique profile that includes your interests, skills, and more.
MEET: Form online study groups
Easily schedule online study groups and meet with classmates or instructors in the Brainfuse Whiteboard.
Brainwave: Create and share dynamic content Create movie-like notes (Brainwaves) by recording your activity on the Brainfuse Whiteboard. Brainwaves are ideal for studying or sharing concepts that involve multi-step processes
Account Features: Access your Brainfuse activity through easy-to-use account options.
My Past Sessions shows all of your past tutoring sessions so that you can replay the tutoring session after it has ended.
My Message Center contains all of your tutor responses to Writing Lab or Send Question submissions.
My Tests displays all of the practice tests taken. Tests can be reset from this page.
My Calendar tracks any scheduled MEET sessions.
My Brainwaves contains your Brainwaves to view, edit, or share with others.
My CloudPack allows you to create or save files to easily upload onto the Whiteboard or Writing Lab.